Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use Strobeex services.
Information We Collect
When you interact with Strobeex, we collect various types of information to provide you with personalized family investing guidance and educational resources. We believe in being completely transparent about what information we gather and why we need it.
Personal Information
Name, email address, phone number, and postal address when you contact us or sign up for our learning programs. We also collect demographic information to better understand Canadian family investing needs.
Financial Information
Investment experience level, financial goals, family composition, and risk tolerance preferences. This helps us provide relevant educational content tailored to your family's situation.
Usage Data
Website interactions, pages viewed, time spent on content, and learning progress through our educational materials. This helps us improve our resources and track your learning journey.
Technical Information
IP address, browser type, device information, and location data (province/territory level). We use this for security purposes and to ensure our website works properly across different devices.
We only collect information that's necessary for providing our services. You can choose not to provide certain information, but this might limit your access to some features of our educational programs.
How We Use Your Information
We use your personal information primarily to deliver educational content and support services related to family investing. Our goal is to help Canadian families make informed investment decisions through personalized guidance and resources.
- Provide personalized investment education materials based on your experience level and goals
- Send educational newsletters, market updates, and learning resources relevant to family investing
- Respond to your questions and provide customer support for our services
- Track your progress through our learning programs and suggest next steps
- Improve our website functionality and develop new educational content
- Comply with legal requirements under Canadian privacy and financial regulations
- Protect against fraud and ensure the security of our platform
- Analyze website usage patterns to enhance user experience
We never sell your personal information to third parties. Any use of your data is directly related to improving your experience with Strobeex and helping you achieve your family's investment education goals.
Information Sharing and Disclosure
We maintain strict standards about when and with whom we share your personal information. Your trust is essential to our relationship, and we only share information when necessary for providing our services or as required by law.
When We May Share Information:
- With educational partners who help deliver our learning programs (under strict confidentiality agreements)
- With technology service providers who help us operate our website and deliver content securely
- With professional advisors (lawyers, accountants) when necessary for business operations
- To comply with legal obligations, court orders, or government requests
- To protect the rights, safety, or property of Strobeex, our users, or the public
- In connection with a business sale or merger (with advance notice to you)
We never share your information for marketing purposes with other companies. Any third parties we work with are bound by confidentiality agreements and must meet our standards for data protection and privacy.
If we ever need to share your information in ways not described in this policy, we'll ask for your explicit consent first. You always have the right to know who has access to your personal data and why.
Your Privacy Rights Under Canadian Law
As a Canadian resident, you have specific rights regarding your personal information under federal and provincial privacy legislation. We're committed to helping you understand and exercise these rights.
Your Rights Include:
- Access: You can request a copy of all personal information we have about you
- Correction: You can ask us to correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information (with some exceptions)
- Portability: You can request your information in a format that allows transfer to another service
- Restriction: You can ask us to limit how we use your information
- Objection: You can object to certain uses of your personal information
- Withdrawal: You can withdraw consent for specific uses of your information
How to Exercise Your Rights:
To exercise any of these rights, contact us at contact@strobeex.com or call +1 780 352 5088. We'll respond to your request within 30 days and may ask for identification to verify your identity before processing your request.
If you're not satisfied with our response, you have the right to file a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner.
Data Security and Protection
We take the security of your personal information seriously and have implemented multiple layers of protection to safeguard your data. Our security measures are regularly reviewed and updated to address emerging threats.
Encryption
All data transmission is protected using SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard methods.
Access Controls
Strict access controls ensure only authorized personnel can access your information, with all access logged and monitored.
Regular Audits
We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
Secure Storage
Your data is stored on secure servers with physical and digital protection measures, including redundant backups and disaster recovery plans.
While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential. If you suspect any unauthorized access to your account, contact us immediately.
Data Retention and Deletion
We only keep your personal information as long as necessary to provide our services and comply with legal obligations. Our retention periods are based on the type of information and its purpose.
Active Account Information
Personal and educational progress data is retained while your account is active and for up to 2 years after your last interaction with our services.
Communication Records
Email correspondence and support tickets are kept for 3 years to maintain service quality and resolve any ongoing issues.
Financial and Legal Data
Information required for tax, legal, or regulatory compliance is retained for 7 years as required by Canadian law.
Marketing Preferences
Newsletter subscriptions and marketing preferences are maintained until you unsubscribe or request deletion.
Automatic Deletion
We have automated systems that regularly review and delete data that has exceeded its retention period. You can also request immediate deletion of your information at any time by contacting us, subject to legal requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and provide personalized content. We want you to understand what these technologies are and how you can control them.
- Essential Cookies: Required for basic website functionality, including security and account access
- Performance Cookies: Help us understand how visitors use our site to improve user experience
- Functionality Cookies: Remember your preferences and settings to personalize your experience
- Analytics Cookies: Provide insights into website usage patterns and popular content
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.
We also use web analytics tools to understand how our educational content performs and what topics are most valuable to our users. This information is aggregated and doesn't identify individual users.
Children's Privacy
Our services are designed for adults making family investment decisions. We don't knowingly collect personal information from children under 13 years of age. If we discover that we've collected information from a child under 13, we'll delete it immediately.
Parents and guardians who are concerned about their child's use of our website should contact us directly. We encourage families to discuss online privacy and safe internet practices as part of their financial education.
If you're between 13 and 18 years old and interested in learning about investing, we recommend involving your parents or guardians in your educational journey with Strobeex.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll always notify you of significant changes and give you time to review them.
When we make changes, we'll update the "Last Updated" date at the top of this policy and send notification to your registered email address if the changes materially affect how we handle your information.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you disagree with changes to our privacy policy, you can close your account or contact us to discuss your concerns. We value your feedback and want to ensure you're comfortable with our privacy practices.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our team is committed to addressing your privacy concerns promptly and thoroughly.
We typically respond to privacy inquiries within 2 business days and will work with you to resolve any concerns about your personal information.